1. Ingxelo i-Customer Satisfaction Report inika abaphathi beSebe leMfundo leNtshona Koloni (iWCED) kunyaka ngamnye, ithuba lokuzikisa ukucinga ngokwenziwa kweenkonzo kwiWCED nokuba benze izicwangciso zobuchule ukuphucula amanqanaba angoku okwenziwa kwenkonzo.
2. Ngo-2017, zonke izikolo eziqhelekileyo nezikolo zikarhulumente zemfundo eneemfuno ezizodwa zanikwa isaveyi okwesibini nekwaucelwa ukuba izaliswe ngabasebenzi abayi-10 abona baninzi abakumazikoko ngesikolo ngasinye. Kuba unyaka ka-2017 ubhiyozelwa njengoNyaka kaTitshala, inani labathathi-nxaxheba kwisikolo ngasinye lanyuka ukusuka ku-5 ukuya ku-10, nanto leyo ililinge elincomekayo ekwandiseni abathathi-nxaxheba abasuka kubasebenzi bamaziko. Abathathi-nxaxheba basusela kwinqanaba lesithuba lokuqala ukuya kwelesithandathu, nalapho abathathi-nxaxheba abaninzi yayingabaneminyaka yamava eyi-20 ukuya kweyi-30.
3. Abathathi-nxaxheba bahlele ngokwamanqanaba iinkonzo ezinikwa nguNdlunkulu weWCED nazii-ofisi zezithili ezikolweni besebenzisa isikali sereyithingi samanqanaba amahlanu (five-point rating scale), apho u-1=Inkonzo ekumgangatho ophantsi ngokugqithisileyo (exceptionally poor); 2=Inkonzo ekumgangatho ophantsi (poor); 3 =Inkonzo ekumgangatho owanelisayo (satisfactory); 4=Inkonzo ekumgangatho onguwo (Good) no-5=Inkonzo ekumgangatho ogqwesileyo (excellent.) Abathathi-nxaxheba babecelwe nokuba benze amagqabantshintshi, bancome kunye/okanye bagxeke inkonzo abayenzelweyo.
4. Ngaphezu kwe-72% yezikolo ezazithagethiwe zaphendula zaza iisaveyi eziyi-5 644 ezazaliswayo zafakwa kwikhompyutha ngeCEMIS. Ezi reyithingi kunye/okanye eli galelo likhokelele ekubhalweni kwengxelo epheleleyo efumanekayo njengenkcazo yokuqhubekayo nenokusetyenziselwa ukuzikisa ukucinga nokukhuthaza uthatho-nxaxheba kwixa elizayo ekuphuculeni umgangatho wokwenziwa kwenkonzo rhoqo.
5. Olu ludwe lulandelayo yimiba yengxelo ethe yaqaqamba, yaye iireyithingi ezingu-1–no-2=Ikumgangatho ophantsi (poor), engu-3=Ikumgangatho owanelisayo (satisfactory) kwaye engu-5=Ikumgangatho onguwo (good).
6. Iimpendulo ezisuka kumbuzo othi, "Ingaba ukureyitha njani ukuboniswa nokusetyenziswa kwezi mfundiso zisisiseko xa kusenziwa iinkonzo?" zaziqiqiwe kwaye zithakazelelwa. IWCED kufuneka ithi gqolo ukuphucula ukwenziwa kwenkonzo kwaye ifuna ukuba bonke abasebenzi baxhase uNyaka weNkqubo yoKufunda eQhutywa ziiMfundiso ezisiSeko (The Year of Values-Driven Learning).
7. IWCED inqwenela ukuvakalisa umbulelo wayo kubo bonke abathathe inxaxheba kule saveyi – oomabhalana bezolawulo ngenxaxheba yabo neenqununu ngokuwusingatha lo msebenzi. IWCED iya kwenza iinzame zokuphanda ngezikhalazo ezirekhodiweyo, yabelane nabasebenzi ngemiyalezo eyinkuthazo kwaye iphumeze naziphi na iingcebiso ezenziweyo esinokuziphumeza. Uyakhunjuzwa ukuba iNkqubo yokufaka izikhalazo esemthethweni yeWCED (WCED’s official complaints mechanism) ilawulwa liCandelo lezoNxibelelwano nonokuyifumana apha https://wcedonline.westerncape.gov.za/home/webmaster.html okanye ngokuklikha apha "Your feedback" kwiziko lewebhu leWCED.
8. Kucelwa ungene kwingxelo i-Customer Satisfaction Report ka-2017 epheleleyo kwiziko lewebhu leWCED apha: https://wcedonline.westerncape.gov.za/documents/PlanningStrat/
ReportsandStudies/WCEDReports/WCED-CustomerSatisfactionSurvey2017.pdf nabelane ngokukule ngcaciso imfutshane nabo bonke abasebenzi abakwiziko okulo.
9. IWCED inqwenela ukubulela bonke abo bathathe inxaxheba ekuncedeni iSebe ekuqhubeleni phambili ukuphucula ukwenza kwalo inkonzo, lisenzela nina ningabaxhasi bethu.


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INTLOKO YESEBE LEMFUNDO
UMHLA: 2018:02:21