||In accordance with Part III C1 and C2 of the Public Service Regulations, 2001, the Head of Education must establish and sustain a service delivery improvement programme and publish a statement of public service commitment setting out the service standards that clients can expect.
||The attached Service Charter provides the following:
- The WCED’s service standards
- The services the WCED offers
- The client’s rights
- A complaints and compliments facility
- A list of service points
||Kindly display this Service Charter prominently for your clients’ convenience and share its content with your staff.
||Your co-operation will be appreciated.
SIGNED: PENNY VINJEVOLD