1. In accordance with Part III C1 and C2 of the Public Service Regulations, 2001, the Head of Education must establish and sustain a service delivery improvement programme and publish a statement of public service commitment setting out the service standards that clients can expect.

2. The attached Service Charter provides the following:

  • The WCED’s service standards
  • The services the WCED offers
  • The client’s rights
  • A complaints and compliments facility
  • A list of service points
3. Kindly display this Service Charter prominently for your clients’ convenience and share its content with your staff.

4. Your co-operation will be appreciated.


SIGNED: PENNY VINJEVOLD
HEAD: EDUCATION
DATE: 2012:06:15

Service Charter  (size: 136 KB)