| 1. |
Paragraph 9 of Circular Minute LS 0008/2001 dated 17 July 2001 refers. |
| 2. |
The current statistical reports on unsolved issues per component since the implementation of the IMS reveal that some trained users do not use the system properly. For example, information updates, the progress made with regard to specific cases and the dates of finalisation are not entered on the system.
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| 3. |
The following statistics indicate the number of unsolved issues on the IMS for the period between 1 September 1999 to 15 May 2005.
| Unsolved Issues | % Unsolved Issues |
| 16 752 | 32.59 |
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| 4. |
In view of the above, an urgent appeal is made to users to update issues on the IMS and to enter resolution dates on a regular basis. Failure to do so results in less effective administration of issues.
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| 5. |
Please ensure that all users are informed and that the reports of unsolved issues per directorate are checked regularly.
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| 6. |
Any further enquiries regarding the content of this minute may be directed to
Ms ME Erasmus - 021 467 2765
Ms C Currie - 021 467 2756
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| 7. |
Your co-operation is appreciated. |
SIGNED: W.L. CARELSE
HEAD: EDUCATION
DATE: 2005:06:10
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