1. INTSHAYELELO
1.1 UMphathiswa weSebe leMfundo esiSiseko, uNks AM Motshekga, ubhengeze ukufakelwa kwezilungiso kuxwebhu lwe-PAM nge-12 Februwari 2016 ngokungqinelana nesiqendu 4 soMthetho weNgqesho yooTitshala, 1998 (uMthetho 76 ka-1998) owamisela waza wazinzisa imimiselo nemiqathango yengqesho yootitshala.
1.2 Niyacelwa niqwalasele umhlathi 4.1 no-4.2 weSetyhula 0037/2013, ecacisa inkqubo emayilandelwe xa utitshala osenkonzweni kwiSebe leMfundo leNtshona Koloni (ISebe iWCED) anqwenela ukufaka isikhalazo, njengoko kucacisiwe kwi-PAM.
1.3 Le setyhula icacisa inkqubo yezikhalazo yootitshala ehlaziyiweyo ngokungqinelana nezilungiso ezifakelwe kuxwebhu lwe-PAM

2. INJONGO

Injongo ephambili kukomeleza inkqubo yezikhalazo kwimfundo karhulumente ngokukhuthaza:

  1. ukusingathwa kwezikhalazo ngokukhawuleza, kungakhethwanga cala nangokulinganayo;
  2. ubudlelane obuhle emsebenzini;
  3. ukusonjululwa kwesikhalazo somqeshwa ngamnye kwelona nqanaba lisezantsi linokubakho apha kwisebe; kwakunye
  4. nokuthintela iingxabano.
3. UKUFAKELWA KWEZILUNGISO KWINKQUBO YEZIKHALAZO
3.1 Isilungiso sokuqala esingundoqo lutshintsho kwizahluko, (chapters) ukuqalela kwiSahluko H ukuya ku-G kuxwebhu lwePAM.
3.2 Okwesibini, nawuphi na utitshala onesikhalazo sokuphatheka kakubi, makalandele, kwixa elizayo, inkqubo engamiselwanga (informal route) (isikhalazo) ngokuthethana nesuphavayiza emphetheyo kunye/okanye nomphathi ochaphazelekayo ngokunganeliseki kwakhe, okanye makasebenzise ifom emiselweyo asibhale phantsi isikhalazo eso. IFom yeSikhalazo (IsiHlomelo A) iqhotyoshelwe apha ukulungiselela wena.

4. UKUJONGANA NEZIKHALAZO
4.1 Inqanaba elingamiselwanga (isikhalazo)
4.1.1 Le yinkqubo engamiselwanga yaye ayinamkhethe kumaqela achaphazelekayo nokuba ngawaphi na.
4.1.2 Bayakhuthazwa ootitshala ukuba balandele inkqubo engamiselwanga (complaint) ngokuthethana nentloko yeziko/nomphathi ochaphazelekayo phambi kokufakwa kwesikhalazo ngokumiselweyo.
4.1.3 Makwenziwe imigudu ngokunyanisekileyo yintloko yeziko/ngumphathi ochaphazelekelayo ngodliwano-ndlebe olwenziwa ngomlomo (oral interview). Ngethuba lale nkqubo akukho zirekhodi ziya kugcinwa ngokuthe kwaxoxwa ngako.
4.1.4 Akuvumelekanga ukuba kubekho ongummeli kweli nqanaba, kodwa nakuba kunjalo, utitshala unokucela umakhi-mkhanyo (observer).
4.1.5 Ziyakhuthazwa iintloko zamaziko/abaphathi abachaphazelekayo ukuba bayigqibe le nkqubo zingadlulanga iintsuku zomsebenzi eziyi-10 zakuba zisifumene isikhalazo.
4.1.6 Injongo yoku kukomeleza nokujongana ngokuyimpumelelo nale nkqubo yezikhalazo ukuthintela ukufakwa kwesikhalazo okumiselweyo.
4.2 Inqanaba elimiselweyo
4.2.1 Le yinkqubo emiselweyo yaye isikhalazo siyabhalwa phansti kukho nentloko yeziko/nomphathi ochaphazelekayo ngokusebenzisa i-Fom yeSikhalazo (Grievance Form) (IsiHlomelo A), zingadlulanga iintsuku eziyi-90 ukususela kulo mhla utitshala athe wanolwazi ngawo ngesenzo eso okanye ngalo mposiso ithe yamchaphazela ngokungalunganga.
4.2.2 Amaxesha amisiweyo amele ukubalwa ngokuthi lungabandakanywa usuku lokuqala kodwa lubandakanywe usuku lokugqibela.
4.2.3 Ukuba utitshala akonelisekanga ngesiphumo ekubhekiswa kuso kumhlathi G.4.2 we-PAM, lowo ufake isikhalazo unokuwuthumela lo mbandela ngencwadi ebhaliweyo, ngesandla okanye ngencwadi ebhalisiweyo, kunye nesigqibo sentloko yeziko/somphathi ochaphazelekayo, ngokwalo meko kuyiyo, kwiNtloko yeSiphaluka/ yeSithili (Regional/District Head of Education) kwimeko katitshala osesikolweni, okanye kwi-ofisi ekubhekiswa kuyo kumhlathi G.4.2.4 we-PAM kwimeko katitshala ongaphandle esikolweni, zingadlulanga iintsuku zomsebenzi ezintlanu zokungaphumeleli kwamaqela achaphazelekayo ukusisombulula isikhalazo.
4.2.4 Injongo yoku kukomeleza nokujongana ngokuyimpumelelo nale nkqubo yezikhalazo ukuthintela ingxabano.

5. Isikhokelo esingokuzaliswa kweFom yeSikhalazo (Grievance Form) (Annexure A)
5.1 Le fom mayisetyenziselwe ukufaka isikhalazo esisemthethweni (kungabandakanywanga isityholo sokugxothwa ngokungenabulungisa (an alleged unfair dismissal) xa utitshala engonelisekanga sisenzo okanye yimposiso ethile athe akabinakho ukuyisombulula loo ngxaki kwithuba lenqanaba lesikhalazo.
5.2 Kufuneka utitshala asifake isikhalazo sakhe zingadlulanga iintsuku eziyi-90 ukususela kuloo mhla athe wanolwazi ngawo ngesenzo eso okanye ngalo mposiso ithe yamchaphazela ngokungalunganga.
5.3 Utitshala unokuncediswa okanye amelwe ngomnye utitshala ongugxa wakhe kunye/okanye ngummeli wakhe kunye/okanye ligosa lombutho wabasebenzi owaziwayo (a recognised trade union).
5.4 Kubalulekile ukuqinisekisa ukuba izaliswe ngokuchanekileyo yonke ingcaciso. Yakuba izalisiwe ifom, mayinikwe intloko yeziko/umphathi ochaphazelekayo owalathelwe ukuququzelela inkqubo yezikhalazo kwiziko akulo utitshala lowo. ISebe iWCED liya kuyiqhoboshela le fom kumaxwebhu ezikhalazo yaye iya kusetyenziswa kuzo zonke izigaba zenkqubo yezikhalazo.
5.5 Njengokuba intloko yeziko/umphathi ochaphazelekayo ezama ukusombulula isikhalazo kwisigaba ngasinye, iqela ngalinye elichaphazelekayo, liya kuzalisa icandelo lefom elifanelekileyo. Utitshala uya kunikwa ithuba lokuphendula kwikhomenti nganye.
5.6 Kwakugqitywa isigaba ngasinye senkqubo yezikhalazo, intloko yeziko/umphathi ochaphazelekayo uya kunika utitshala ikopi yefom ezaliswe ngokupheleleyo.
5.7 Sakuba sisonjululwe isikhalazo, akukho mfuneko yokuba utitshala alizalise icandelo lefom eliseleyo.
5.8 Bayacelwa ootitshala bazalise i-Candelo A no-B (Parts A and B) kule fom baze bayingenise emva koko kwintloko yeziko/kumphathi ochaphazelekayo, ngokwaloo meko kuyiyo kwiziko/kwi-ofisi leyo. Intloko yeziko/umphathi ochaphazelekayo, ngokwaloo meko kuyiyo, uya kufaka isignitsha yakhe kwibloko engezantsi kweCandelo (Part) B kule fom ukubonisa ukuba samkelwe isikhalazo. Utitshala makaqinisekise ukuba uyayifumana ikopi yale fom apho kuvunywe khona ukuba sifunyenwe isikhalazo sakhe.
5.9 ICandelo (Part) C leFom yeSikhalazo liya kuzaliswa yintloko yeziko/ngumphathi ochaphazelekayo, ngokwaloo meko kuyiyo, yaye utitshala ofake isikhalazo uya kunikwa ikopi ngethuba lezigaba ezahlukeneyo ekuya kwenziwa ngazo iinzame zokusisombulula isikhalazo.

6. Uyacelwa uqaphele ukuba iiFom zeZikhalazo ezingazaliswanga ngokupheleleyo aziyi kufakwa kwikhompyutha (captured), okanye zibhaliswe yaye akunakwenziwa nophando ngesikhalazo.

7. Ukuqinisekisa ukuthotyelwa kwemimiselo nemithetho esebenzayo, ziyakhuthazwa ngamandla iiNtloko zaMaziko/aBaphathi abachaphazelekayo ukuba babambelele mbo kumaxesha amisiweyo acaciswe kwi-PAM yaye mabasebenzise esi sikhokelo sicaciswe kwiziHlomelo B no-C, ukuququzelela nokusombulula inkqubo yezikhalazo.

8. lCandelo lezoBudlelwane eMisebenzini limele ukwaziswa ngesiphumo sesikhalazo, yaye masibe nawo onke amaxwebhu ayimfuneko, zingadlulanga iintsuku ezintlanu zokugqityezelwa kwesikhalazo kwinqanaba lesithili.

9. Apho utitshala aziva ephatheke kakubi ngokumalunga nesicelo sakho sekhefu lokungaphili okwethutyana (application for temporary incapacity leave) (ngokungqinelana noMgaqo-nkqubo i-Policy on Incapacity Leave and Ill-Health Retirement (PILIR)) kunye/okanye amalungelo avela kwinkonzo abandakanya, kodwa engaphelelanga kwimivuzo, iibhonasi nezibonelelo, imibuzo elolu hlobo mayibhekiswe kumphathi ochaphazelekayo kwaNdlunkulu.

10. Kufuneka iintloko zamaziko/abaphathi abachaphazelekayo bazise bonke abasebenzi ngokuqulethwe yile setyhula okumalunga nezilungiso ezifakelwe kwinkqubo yezikhalazo esebenza kootitshala.

11. Bonke ootitshala abatsha bamele ukuba bayaziswa ngokukhawuleza ngale setyhula ngokukhawuleza bakuba beqeshiwe nakweliphi na iziko kumaziko emfundo eSebe iWCED.


ISAYINWE: NGU-BK SCHREUDER
INTLOKO: YESEBE LEMFUNDO
UMHLA: 2017:11:18

"Employment of Educators Act, 1998 (Act 76 of 1998)"  (ubukhulu: 160 KB)
IsiHlomelo A: "Grievance form"  (ubukhulu: 47 KB)
IsiHlomelo B: "General grievances report form"  (ubukhulu: 59 KB)
IsiHlomelo C: "Grievance process at district level"  (ubukhulu: 61 KB)
IsiHlomelo D: "Filling of advertised vacancy grievance report form"  (ubukhulu: 64 KB)