| 1. |
The Western Cape Education Department (WCED) needs to be open, accountable and responsive to the public’s needs. To do this it needs a complaints management system that is underpinned by an effective complaints management policy and procedures. |
| 2. |
The attached Complaints Management Policy and Procedures contains processes that need to be followed when a complaint is lodged within the WCED. |
| 3. |
Principals are requested to study the procedure very carefully and to implement it consistently. |
| 4. |
Kindly bring the contents of this circular and the Complaints Management Policy and Procedures to the attention of all district officials, school management teams, members of governing bodies and parents. |
SIGNED: BK SCHREUDER
HEAD: EDUCATION
DATE: 2017:08:09
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